Privacy Policy

1. Who We Are

ForgeBOS is a product of Concept Television Studios Limited, a company incorporated in England and Wales. References to "we", "us", or "our" in this policy refer to Concept Television Studios Limited.

We are committed to protecting your personal data and acting in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: first name, last name, job title
• Contact data: email address, telephone number, company name, postal address
• Business data: information about your business, number of staff, approximate turnover
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system
• Usage data: information about how you use our website
• Communications: any messages you send to us via our contact forms

3. How We Collect Your Data

We collect personal data through:

• Enquiry and contact forms on this website
• Demo booking requests
• Direct email or telephone correspondence
• Automated technical data collected when you visit our website (see Cookies Policy)
• Trade show or event kiosk forms operated by ForgeBOS

4. How We Use Your Data

We process your personal data for the following purposes, under the legal bases indicated:

• To respond to your enquiry — Legal basis: Legitimate interests (responding to a direct business enquiry)
• To provide and manage our services — Legal basis: Contract performance
• To send you relevant communications about ForgeBOS products — Legal basis: Legitimate interests or consent (where required)
• To comply with legal obligations — Legal basis: Legal obligation
• To improve our website and services — Legal basis: Legitimate interests

We will never sell your personal data to third parties.

5. Marketing Communications

We may contact you by email or telephone about products and services we believe may be of interest to you, where we have a legitimate interest to do so, or where you have provided consent. You can opt out of marketing communications at any time by emailing privacy@forgebos.com or by clicking "unsubscribe" in any marketing email.

6. Data Sharing

We do not sell, rent, or trade personal data. We may share data with:

• Service providers: third-party suppliers who process data on our behalf (e.g. email hosting, server infrastructure), subject to data processing agreements
• Legal authorities: where required by law or court order

All data processors are required to act only on our instructions and are subject to confidentiality obligations.

7. Data Storage and Transfers

Your data is stored on servers located within the United Kingdom or the European Economic Area. Where data is processed outside the UK or EEA, we ensure adequate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. In practice:

• Enquiry data: up to 3 years from last contact
• Customer data: duration of contract plus 6 years (for legal compliance)
• Website analytics: up to 26 months

9. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to receive a copy of the data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restriction — to request we restrict how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — we do not use solely automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at privacy@forgebos.com. We will respond within one calendar month.

10. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date shown at the top.